Operational Technology Support Engineer II
Core
Provide advanced technical support, incident management, and continuous improvement for Operational Technology (OT) systems supporting global manufacturing operations.
Role type
Senior IC Operational Technology Support Engineer
Builds
OT platforms, manufacturing technologies, Tulip applications, eDHR solutions
Domain
Regulated manufacturing / Industrial Automation
Required skills
OT system administration, incident and problem management, root cause analysis, manufacturing systems (MES, eDHR), IT service management, system validation, change control, technical mentoring
Preferred skills
ITIL, Tulip, Microsoft Azure, Manufacturing Systems, Automation, Cybersecurity certifications
Technologies
Tulip, eDHR, MES, Microsoft Azure
Responsibilities
Troubleshoot complex OT system issues and manage critical escalations; Lead major incident investigations and coordinate cross-functional resolution; Conduct root cause analysis and drive CAPA activities; Support OT system deployments, upgrades, integrations, and validation activities; Mentor OT Support Engineers and site support teams; Drive process improvements for operational efficiency and reliability
Seniority
Senior, hands-on IC with mentoring responsibilities
