Field Service Engineer - Growth (Malaysia & VIP)
Core
Field Service Engineer providing technical support, installation, maintenance, and training for medical devices while driving service revenue growth.
Role type
Field Service Engineer (Growth)
Builds
Service contracts, upgrades, accessories, and enhanced service offerings for healthcare providers.
Domain
Medical Devices / Healthcare Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
installation, commissioning, decommissioning, preventive maintenance, troubleshooting electromechanical/digital medical devices, technical training, CRM usage, regulatory compliance knowledge (ISO 13485, EU MDR), sales support, presentation skills, driving, travel management
Preferred skills
Smith+Nephew or leading OEM capital equipment experience, Six Sigma certification, remote support tools proficiency
Technologies
CRM, field service management systems, remote support tools, diagnostic platforms, mobile service applications
Responsibilities
Perform installation, commissioning, decommissioning, and routine preventive maintenance; troubleshoot hardware and software issues; provide technical training to biomedical engineers and clinical users; identify and support service-related revenue opportunities; collaborate with Sales and Marketing to promote service contracts and upgrades; maintain accurate service documentation and complaint logs.
Seniority
Mid-level, hands-on IC