Field Service Engineer - Growth (Malaysia & VIP)
Core
Field Service Engineer driving business growth by delivering technical support, installation, and training for medical devices in Malaysia and VIP accounts.
Role type
Field Service Engineer (Growth)
Builds
Service contracts, upgrades, and accessories for medical device customers
Domain
Medical Devices / Healthcare Technology
Required skills
installation, commissioning, decommissioning, preventive maintenance, troubleshooting electromechanical/digital medical devices, CRM usage, technical training, regulatory compliance (ISO 13485, EU MDR), sales enablement
Preferred skills
Smith+Nephew or leading OEM capital equipment experience, Six Sigma certification, remote support tools, regional travel
Technologies
CRM, field service management systems, remote support tools, diagnostic platforms
Responsibilities
Perform installation, commissioning, decommissioning, and routine preventive maintenance; troubleshoot hardware and software issues; provide technical training to biomedical engineers and clinical users; identify and support service-related revenue opportunities; collaborate with Sales and Marketing to promote service contracts and upgrades; maintain accurate service documentation and complaint logs.
Seniority
Mid-level, hands-on IC