Senior Solutions Developer - Business Intelligence and Analytics
Core
Design, implement, and maintain ServiceNow Platform Analytics and Reporting solutions to drive strategic decision-making, focusing on CMDB performance health and KPI/Metrics.
Role type
Senior Solutions Developer (Business Intelligence and Analytics)
Builds
Custom reports, visualizations, interactive dashboards, and performance indicators within ServiceNow
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Deliverable
dashboards & analysis
Required skills
ServiceNow Platform Analytics, ServiceNow CMDB processes, JavaScript, data modeling, KPI/KRI definition, data visualization, database views, automation technologies, ITIL processes
Preferred skills
ServiceNow Discovery, ServiceNow HAM/SAM, other BI tools, agile principles
Technologies
ServiceNow, JavaScript, SQL
Responsibilities
Design and implement advanced Platform Analytics solutions; Create and maintain performance indicators, breakdowns, targets, widgets, and dashboards; Create/modify scripts and database views for analytics; Ensure accuracy and completeness of CMDB data; Mentor the organization of Platform Analytics services and train staff; Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics
Seniority
Senior, hands-on IC
