Bilingual (Spanish) Branch Manager - Tops Niagara St Branch
Core
Manages all branch activities including customer and employee experience, digital engagement, transactions, and sales to ensure overall profitability and annual goals.
Role type
Branch Manager (Retail & Business Banking)
Builds
Branch operations, sales pipelines, and customer relationships
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Sales and business development, team coaching and performance management, complex account servicing and error resolution, compliance and risk management, loan processing up to $100,000, bilingual communication (English/Spanish)
Preferred skills
Business Banking product knowledge, insurance licensing, M&T Business Banking Specialist certification, Precision Leadership certification
Technologies
Microsoft Office, Internet, email
Responsibilities
Direct sales and business development to meet operational objectives, lead and develop branch staff through coaching, identify and grow Business Banking customer relationships, conduct interviews and select employees, model and coach customer service behaviors, ensure compliance with operational and security policies, process Business Banking loan requests, resolve complex account servicing issues, maintain federal registration requirements, build partnerships with internal areas
Seniority
Manager, direct reporting responsibility