Bilingual Spanish Universal Banker- Golden Mile Branch / Frederick MD
Core
Bilingual Universal Banker providing sales, service, and digital engagement for Consumer and Business Banking customers while supporting daily branch operations.
Role type
Bilingual Universal Banker (Teller)
Builds
Consumer and Business Banking solutions and digital adoption
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Bilingual communication (English/Spanish), retail sales, customer service, loan application criteria explanation, AML/BSA/KYC compliance, lobby management, transaction processing, complaint resolution, overdraft management
Preferred skills
Referral ability, sales ability
Technologies
Internet user-level technology, banking core systems
Responsibilities
Educate customers on banking solutions, engage customers to promote digital capabilities, explain loan decision criteria, assist with AML/BSA/KYC processes, resolve customer complaints, process transactions, manage lobby interactions, maintain internal control standards
Seniority
Entry-level, hands-on IC