Branch Manager
Core
Manages all branch activities including profitability, customer experience, operations, and sales for Retail and Business Banking.
Role type
Branch Manager
Builds
Branch operations, sales, and customer relationships
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Sales and business development, team coaching and performance management, customer needs identification, complex account servicing, compliance and risk management, loan processing up to $250,000, community presence building
Preferred skills
Business banking product knowledge, proactive sales and outside calling, partnership building, financial services profitability understanding
Technologies
Microsoft Office, Internet, email
Responsibilities
Direct sales and business development to meet annual goals, lead and develop branch staff, identify and grow customer relationships, conduct interviews and select employees, model and coach customer service behaviors, ensure operational compliance and fraud prevention, resolve complex account servicing issues, process Business Banking loan requests, maintain internal control standards
Seniority
Manager, direct reporting responsibility