Universal Banker - Floater- Damascus MD and surrounding branches
Core
Support daily branch operations and drive sales for Consumer and Business Banking customers through a mix of teller duties, customer service, and cross-selling financial solutions.
Role type
Universal Banker (Floater)
Builds
Consumer and Business Banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Retail sales, customer service, loan application criteria explanation, digital banking adoption, lobby management, AML/BSA/KYC compliance, fraud identification, complaint resolution, overdraft management, transaction processing
Preferred skills
Bilingualism, referral and sales ability
Technologies
Internet user-level technology, banking core systems
Responsibilities
Educate customers on banking solutions and digital capabilities; manage walk-in and scheduled appointments; process teller transactions and resolve overdrafts; assist with loan application criteria; identify and escalate fraud cases; log customer complaints; maintain internal control standards and audit points; promote M&T Bank brand and belonging.
Seniority
Entry-level, individual contributor