Senior Field Education Specialist (m/f/d)
Core
Develops and delivers technical training for field support personnel on Medtronic's Surgical Robotics systems (HUGO RAS and Sentire) and manages field service escalations.
Role type
Senior Field Education Specialist (Training & Field Support)
Builds
Training programs, course content, and training aids for global field service teams.
Domain
Medical Devices / Surgical Robotics
Required skills
Technical training curriculum development, field service escalation management, system repair and validation, schematic reading, ERP/CRM software proficiency, analytical problem solving
Preferred skills
Medical device industry training experience, digital e-learning platform experience
Technologies
SAP, ServiceMax, SalesForce.com, DVMs, signal generators, flow meters
Responsibilities
Plan and coordinate technical training programs for field support; develop course content and training aids; manage field service escalations and system repairs; communicate complex technical concepts to global audiences
Seniority
Senior, hands-on IC