Associate Technical Support Representative
Core
Provide technical assistance for the Engineering department and testing laboratory, communicating product information to internal and external customers via phone, email, and written communications.
Role type
Associate Technical Support Representative
Builds
Technical support for Simpson Strong-Tie products, software, and services
Domain
Construction industry / Structural engineering
Deliverable
client delivery
Required skills
Microsoft Office proficiency, interpreting structural drawings, basic algebra/trigonometry/geometry, data input, reading technical manuals
Preferred skills
Residential construction experience, Salesforce proficiency, Smartsheets proficiency, Simpson Strong-Tie software knowledge
Technologies
Microsoft Word, Excel, Outlook, Access, Smartsheets, Salesforce, Simpson Strong-Tie software
Responsibilities
Handle front-line customer service technical support via phone queue, research solutions using test databases and internal resources, assist engineers with test reports and custom hanger designs
Seniority
Entry-level to Junior, hands-on IC