Associate HR Shared Services Specialist
Core
Drive operational excellence in HR Shared Services through quality governance, workforce analytics, and business insights to improve service delivery and decision-making.
Role type
Associate HR Shared Services Specialist (Quality & Analytics)
Builds
HR operational reports, dashboards, and actionable insights for leadership
Domain
Healthcare technology / HR Operations / Workforce Analytics
Deliverable
dashboards & analysis
Required skills
Quality auditing, Root cause analysis, Workforce forecasting, Data visualization, Operational reporting, Stakeholder presentation
Preferred skills
ServiceNow, Workday, Workforce planning, Continuous improvement, Customer feedback analysis
Technologies
Microsoft Excel, Power BI, Tableau, Power Query, ServiceNow, Workday
Responsibilities
Conduct quality audits of HR cases and transactions; Analyze operational performance data and quality trends; Develop dashboards and scorecards for SLA and productivity metrics; Perform root cause analysis and recommend corrective actions; Provide workforce forecasting and capacity analysis; Partner with leaders to deliver governance reporting and business recommendations.
Seniority
Associate, hands-on IC