Sr. Assistant, Quality Control
Core
Managing customer complaint handling, investigation coordination, and quality documentation to ensure timely resolution of customer concerns and regulatory compliance.
Role type
Senior Assistant, Quality Control (Customer Complaint Management)
Builds
Customer complaint investigation reports and corrective action plans
Domain
Pharmaceutical manufacturing / Life Sciences / Regulated manufacturing
Deliverable
client delivery
Required skills
Customer complaint management, investigation methodologies, CAPA systems, quality management principles, audit support, technical documentation, enterprise systems (SAP)
Preferred skills
SAP proficiency
Responsibilities
Acknowledge and respond to customer complaints within defined timelines, coordinate information gathering for investigations, collaborate with investigators to resolve complaints, prepare investigation reports, communicate findings and corrective actions to customers, initiate and follow up on CAPA.
Seniority
Senior, hands-on IC
