Fraud Analyst I-M-F 9;00 AM-6:00 PM
Core
Analyze and decision fraud detection system alerts, handle direct communications with customers regarding fraud, and process fraud check dispute claims.
Role type
Entry-level fraud analyst (operations)
Builds
Fraud risk mitigation actions (holds, case openings, dispute resolutions)
Domain
Banking / Financial Services
Required skills
Fraud detection analysis, customer communication, case management, regulatory compliance understanding, risk assessment, conflict resolution, data analysis, policy adherence, Microsoft Office proficiency, multi-tasking
Preferred skills
1-3 years experience in fraud, banking, or investigative work, Associate's degree or equivalent experience
Technologies
Microsoft Office Suite
Responsibilities
Review and analyze fraud detection system alerts to determine actions; Communicate directly with customers and bank personnel to address fraud risks; Open and prepare fraud cases; Escalate matters warranting supervisory engagement; Support first line of defense for the bank; Collaborate with business units to ensure compliance with laws
Seniority
Entry-level, individual contributor
