Lead CSR/Teller- Bilingual Preferred(Spanish)- Hilliard South, OH- Full Time
Core
Provide excellent customer service, handle complex duties, and manage risk for retail banking customers.
Role type
Lead Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Cash handling, Retail policies and procedures knowledge, Customer relationship management, Risk assessment, Consultative selling, Team leadership, Problem resolution, Ethical decision making, Scheduling flexibility
Preferred skills
Bilingual (Spanish)
Technologies
Banking software platforms
Responsibilities
Guide customers to meet financial needs, Maintain confidentiality of customer business, Perform daily office operations and cash counts, Refer customers to bankers for consultative conversations, Assist in training new Customer Service Representatives, Monitor and report risks
Seniority
Senior, hands-on IC