Lead CSR/Teller - Waxhaw, NC (Cureton)- Full Time
Based in United States
Core
Provide excellent customer service, handle complex duties, and manage risk for retail banking customers.
Role type
Lead Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Cash handling, Retail policies knowledge, Risk assessment, Customer relationship management, Ethical decision making, Team collaboration
Preferred skills
Training new hires, Consultative selling, Problem resolution
Responsibilities
Listen to customer needs and guide them to financial solutions, Maintain confidentiality of customer business, Perform daily office operations and cash counts, Refer customers to bankers for complex needs, Assist in training newly hired CSRs, Monitor and report risks
Seniority
Individual Contributor, Lead level