Lead CSR/Teller - Itasca - FT
On-site · United States
Core
Provide excellent customer service, handle complex duties, and manage risk for retail banking customers.
Role type
Lead Customer Service Representative / Teller
Builds
Retail banking products and services
Domain
Banking / Financial Services
Required skills
Cash handling, Retail policies knowledge, Public interaction, Decision making, Problem resolution, Training others
Preferred skills
None stated
Technologies
None stated
Responsibilities
Listen to customer needs and guide them to financial solutions, Maintain confidentiality of customer business, Perform daily office responsibilities and cash counts, Refer customers to bankers for consultative conversations, Assist in training newly hired Customer Service Representatives
Seniority
Individual Contributor, Lead level