Commercial Support Client Specialist
Core
Handle complex customer interactions and technical issues for Commercial, Treasury Management, and Business Banking clients via email and phone.
Role type
Senior IC commercial banking support specialist
Builds
Resolution of escalated service requests and system issues for commercial banking products
Domain
Banking / Financial Services / Commercial Banking
Deliverable
client delivery
Required skills
complex issue resolution, product knowledge (Commercial/TM/Business Banking), CRM system management, risk assessment, complaint investigation, documentation, multi-tasking
Preferred skills
remittance processing knowledge
Technologies
mainframe, CRM, Remedy trouble ticketing system
Responsibilities
Fulfill incoming service requests and phone calls from business banking clients; research complex issues and assist with complex setups; monitor CRM queues and escalate events; investigate and resolve customer complaints; communicate trends to management; maintain departmental documentation
Seniority
Mid-level, hands-on IC
