Installation Program Manager - Americas
Core
Coordinate the supply of the Hugo™ RAS System and field resources to ensure successful integration of surgical robots into hospitals and clinical trial sites across the Americas.
Role type
Installation Program Manager (Americas)
Builds
Surgical robot installations and commercial enablement for the Hugo RAS System
Domain
Healthcare technology / Surgical Robotics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supply chain planning, Project management, Order-to-cash processes, Capital sales coordination, Site survey coordination, Startup Specialist assignment, Clinical trial site management, Import documentation management, Business systems order entry, Distribution center coordination
Preferred skills
Sales support experience, Marketing support experience, Outside US markets experience, SAP proficiency, SFDC familiarity, English & Spanish fluency
Technologies
SAP, SFDC, Microsoft Office
Responsibilities
Participate in sales funnel reviews and meet weekly with sales teams; Coordinate pre-sale site inspections with Field Service; Review stocking of consumables and instruments; Determine pre-sale simulator support requirements; Assign Startup Specialists to accounts; Arrange commissioning details including shipment tracking; Coordinate pre-delivery site inspections and successful installation; Maintain metrics and dashboards for process control; Continuously improve processes and define core metrics; Coordinate clinical research and training scheduling; Support import processes for specific countries; Ensure order entry deliverables are tested and active; Coordinate with global distribution centers for order fulfillment; Lead install management at clinical sites in the US.
Seniority
Mid-Senior, hands-on IC