NextGen Operations Technician (Night Shift- Hybrid)
Core
Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations within the public safety sector.
Role type
Senior IC network operations technician
Builds
9-1-1 emergency call handling solutions and network infrastructure for Public Safety Answering Points (PSAPs)
Domain
Public safety / Telecommunications / Network Operations
Required skills
IP networking troubleshooting, network connectivity diagnostics, hardware error resolution (routers, switches, servers), network protocol knowledge (VPN, BGP, MPLS, SIP), network drawing interpretation, ServiceNow incident/change/problem management, remote network surveillance, stakeholder communication
Preferred skills
Network Operations or Telecommunications industry experience, Cisco CCST or CCNA certification, ITIL Certification, AWS Cloud surveillance
Technologies
ServiceNow, Cisco, AWS, VPN, BGP, MPLS, SIP
Responsibilities
Triage and resolution of service-impacting incidents within SLAs, participate in complex troubleshooting with next-tier SMEs, manage vendor tickets, deliver customer-facing technical support via telephone/email/web portal
Seniority
Experienced, hands-on IC
