Federal Systems Manager - On-Site - Northern Virginia
Core
Primary onsite point of contact and communications consultant for U.S. Federal Government customers, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.
Role type
Senior Service Delivery Manager (Federal Systems)
Builds
Service delivery operations for Motorola Solutions' WAVE and ASTRO P25 LMR systems and mission-critical communications infrastructure.
Domain
U.S. Federal Government / Mission-Critical Communications / Radio Frequency Systems
Deliverable
client delivery
Required skills
Contract management, SLA compliance, stakeholder liaison, system troubleshooting (RF/IP/WLAN/VoIP), Windows/Linux server administration, incident escalation management, reporting
Preferred skills
VMware virtualization, Cloud Technologies, Computer Telephony Integration (CTI), Database administration (MySQL/SQL Server), firewall/security applications
Technologies
WAVE, ASTRO P25, LMR, RF, IP Networking, WLAN, LAN/WAN, VoIP, Windows Domain, Active Directory, Linux/UNIX, VMware, MySQL, SQL Server
Responsibilities
Act as single point of contact for internal and external stakeholders; manage services scope and subcontractor deliverables; ensure SLA compliance for response and restoration times; coordinate inventory, configuration, and user support services; manage case escalation and diagnose system failures; provide timely reporting and manage product quality issues.
Seniority
Senior, hands-on IC