Principal Technical Program Manager - Voice AI
Core
Drive strategy and execution for enterprise-scale Voice AI products, managing the lifecycle of central AI models (ASR, TTS, LLMs) and infrastructure to deliver value to end customers.
Role type
Principal Technical Program Manager (Voice AI)
Builds
Enterprise-scale cloud and edge AI platforms, voice and language understanding models/services, and developer tooling for AI/ML integration.
Domain
Public safety, security-focused software, emergency communications, and AI/ML infrastructure.
Deliverable
production ML models
Required skills
Technical program management, AI/ML lifecycle management, MLOps, metrics framework design (KPIs/OKRs), cross-functional leadership, strategic planning, stakeholder communication.
Preferred skills
Speech technology background, computer vision, public safety domain knowledge, early-stage product discovery.
Technologies
ASR, TTS, LLMs, MLOps, cloud platforms, edge AI.
Responsibilities
Coordinate end-to-end delivery of Voice AI features across product teams; define and measure AI impact on customer outcomes; integrate AI/ML into internal SDLC; design executive dashboards for AI metrics; align cross-functional teams on strategic initiatives; manage emergent product concepts from definition to handoff.
Seniority
Principal, hands-on IC with strategic scope
