Customer Operations Manager
Core
Primary post-sales operational liaison between manufacturing and key North America customers, managing purchase orders, production schedules, and delivery coordination to ensure on-time integration into customer roadmaps.
Role type
Senior IC Customer Operations Manager (via careerplan.io/jobs/R69277-customer-operations-manager-at-motorolasolutions)
Builds
Mission-critical MANET and MIMO communications systems for defense, law enforcement, and public safety agencies
Domain
Defense hardware and manufacturing supply chain
Required skills
Post-sales operations management, Purchase order tracking, Production schedule analysis, Demand forecast translation, RMA process management, Technical escalation handling, ERP system proficiency, Microsoft Excel
Preferred skills
Military logistics background, Defense hardware familiarity, OEM/government contract experience
Technologies
Oracle, Microsoft Office
Responsibilities
Serve as primary point of contact for key North America customers post sale, Lead Quarterly Business Reviews (QBRs) to report on delivery performance, Work directly with customer demand planners to ingest and track production forecasts, Track and manage open purchase orders to ensure on-time delivery commitments, Identify and escalate technical integration challenges, Oversee the Return Merchandise Authorization (RMA) process
Seniority
Senior, hands-on IC