Implementation Onsite Technician II
Core
Physical and digital deployment, configuration, and testing of hardware, software, and cloud-based systems for client sites.
Role type
Implementation Onsite Technician
Builds
Hardware installations, software configurations, and network setups for customer sites
Domain
Security technology and network infrastructure
Required skills
Hardware installation, software configuration, network equipment setup, VMS setup, IP camera configuration, troubleshooting, ticket management, documentation, process improvement
Preferred skills
Go-live support, escalation of complex issues, hyper-care support, device configuration, system integration, network integration, record maintenance, playbook updates
Technologies
VMS, IP cameras, network-attached security hardware, cloud environments, network equipment
Responsibilities
Install and configure software applications, cloud environments, and network equipment; Execute standardized deployment scripts and access controls; Troubleshoot technical issues and document in tickets; Manage technical upkeep and provide day-to-day support via tickets and audits; Travel to customer sites up to 20%; Update implementation playbooks and checklists
Seniority
Mid-level, hands-on IC