CAD System Manager
Core
Administer, maintain, and secure mission-critical Public Safety CAD systems (Motorola PremierOne) ensuring 24/7 operational readiness and CJIS compliance.
Role type
Senior System Administrator (Public Safety CAD)
Builds
High-availability CAD, mobile, and RMS interfaces for public safety agencies
Domain
Public Safety / Emergency Communications
Required skills
Motorola PremierOne (P1) administration, VMware vSphere, Red Hat OpenShift, Microsoft SQL Server, Windows Server, CJIS compliance, disaster recovery, capacity planning
Preferred skills
Records Management Systems (RMS) integration, Mobile Data Terminals (MDTs), GIS/mapping services, Oracle Database Administration, Red Hat Enterprise Linux
Technologies
VMware vSphere, Red Hat OpenShift, Microsoft SQL Server, Windows Server, Motorola PremierOne
Responsibilities
Administer and support the Motorola PremierOne (P1 CAD) application environment; Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure; Manage and support virtual infrastructure using VMware vSphere; Administer containerized services running on Red Hat OpenShift; Perform system monitoring, performance tuning, and capacity planning; Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution; Maintain high-availability configurations, failover clusters, and disaster recovery replication; Administer and maintain backend databases supporting CAD operations; Implement and maintain CJIS-compliant security controls; Participate in on-call rotation for after-hours support; Document system configurations, procedures, and change management activities; Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance; Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile); Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence; Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs; Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime
Seniority
Senior, hands-on IC