Senior Engineer Services Support
Core
Provides 24/7 incident investigation, resolution, and infrastructure support for UK public safety solutions (Pronto, Guardian) and IaaS services.
Role type
Senior IC Infrastructure & Services Support Engineer
Builds
Maintains uptime and stability for mission-critical public safety control room solutions and mobile policing applications.
Domain
Public Safety / Emergency Services / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VMware, NSX, Microsoft Server Family, Network principles, Microsoft SQL, SIP/WebRTC, Azure, Troubleshooting, On-call management
Preferred skills
Web Map Services, REST API, AI-enhanced productivity tools, ITIL Foundation
Technologies
VMware, NSX, Microsoft Server, Azure, IIS, WebRTC, SQL
Responsibilities
Diagnose and resolve escalated incidents, configure and maintain infrastructure services, monitor system performance and security, automate routine administration tasks, support knowledge management systems.
Seniority
Senior, hands-on IC