Sr. Product Service and Sustaining Engineer, Electrical
Core
Drive design efforts to achieve high operational availability, reliability, and low life-cycle maintenance cost of Plug Power Electrolyzer systems during product development and early customer deployments.
Role type
Senior Product Service and Sustaining Engineer (Electrical)
Builds
Service BOM/Spares List, Corrective and Preventive Maintenance Procedures, Tools & Equipment Definition, Fault Handling Procedures, onboard and remote diagnostic and prognostic capability
Domain
Industrial gas plants, electrolyzer systems, medium/high voltage power systems, power electronics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
electrical engineering, mechanical engineering, system controls, troubleshooting, root cause analysis, reading electrical schematics and P&ID drawings, modeling service costs, defining maintenance procedures, commissioning procedures, technical training
Preferred skills
medium/high voltage systems, power electronics, system controls (PLC, embedded)
Technologies
PLC, embedded systems
Responsibilities
Lead development and validation of service engineering deliverables during new product development; Develop and maintain expert-level technical product knowledge for new products; Drive a 'Design-for-Service' mindset throughout the design lifecycle; Leverage field experience to provide the 'voice of service', defining reliability and service requirements; Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections; Define maintenance procedures, spares plans, and tools & equipment required to support and service new products; Define commissioning procedures for new products in collaboration with product engineering and the commissioning team; Lead/assist with root cause analysis and problem resolution efforts using structured methodologies; Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair; Develop onboard and remote diagnostic and prognostic capability to monitor system operation; Develop and provide technical training to internal staff members including on-site Service Technicians
Seniority
Senior, hands-on IC