Business Systems Support Analyst
Core
Provide functional support for Salesforce, NetSuite, and enterprise integrations to resolve user issues, manage tickets, and ensure system stability for Sales, Finance, and Partner Operations teams.
Role type
Business Systems Support Analyst (Salesforce & ERP)
Builds
Production support for Salesforce, NetSuite, Boomi integrations, Partner Portal, and CPQ systems
Domain
Cybersecurity / Enterprise Software / CRM & ERP
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce functional knowledge, ticketing tools (Zendesk/ServiceNow/Jira), incident management, SLA-based support, root cause analysis, cross-functional collaboration, process documentation
Preferred skills
NetSuite experience, Boomi integration knowledge, CPQ support, Salesforce Administrator certification, UAT support, SOP creation
Technologies
Salesforce, NetSuite, Boomi, Zendesk, ServiceNow, Jira, CPQ, Partner Portal
Responsibilities
Triage and resolve application support tickets within SLA timelines; troubleshoot Salesforce objects, workflows, reports, and data visibility; support NetSuite finance workflows and access issues; investigate Boomi integration failures; maintain knowledge articles and SOPs; identify support trends and recommend process improvements
Seniority
Mid-level, hands-on IC