Contact Center Representative (Temp to Hire)
Core
First point of contact for customers delivering personalized support with a focus on one-call resolution for billing, collections, move-in/out, outages, and water quality concerns.
Role type
Contact Center Representative
Builds
Customer service interactions and resolutions
Domain
Water and wastewater utilities
Deliverable
client delivery
Required skills
Active listening, problem-solving, de-escalation, independent issue resolution, documentation, system navigation
Preferred skills
Empathy, critical thinking, organizational skills, ability to work under pressure
Technologies
Microsoft Outlook, internal customer information systems
Responsibilities
Answer inbound and place outbound calls, resolve inquiries via phone and correspondence, document customer interactions, research and resolve questions using internal tools, follow through on next steps
Seniority
Individual Contributor, entry-level to mid-level
