Agent, Service à la clientèle - Réclamations
Core
First point of contact for operators and clients regarding insurance claims, including bodily injury, property damage, and fleet vehicle claims.
Role type
Claims Agent (Customer Service)
Builds
Insurance claim files and statistical reports for the Accounting/Insurance department.
Domain
Retail logistics / Insurance claims
Deliverable
client delivery
Required skills
Insurance claims management, customer service, administrative support, Office suite proficiency, negotiation, prioritization
Preferred skills
Experience in insurance sector, administrative support experience
Responsibilities
Act as resource for operators on bodily injury and property damage claims; coordinate claim files following established protocols; follow up with operations, clients, and insurers; handle customer service calls and emails regarding claims; synthesize documents for statistical reports; provide administrative support to the Insurance and Claims department; negotiate with various stakeholders.
Seniority
Entry-level to Junior