Deputy Manager Customer Experience & Sales - Calvin Klein Outlet Barberino
Core
Ensures store performance and optimal customer experience by managing and supporting the sales team through training, coaching, and feedback.
Role type
Deputy Manager, Customer Experience & Sales
Builds
Retail sales performance and customer service standards for Calvin Klein Outlet
Domain
Fashion retail
Required skills
Sales management, team training and coaching, customer experience oversight, CRM operations, KPI analysis, conflict resolution, omnichannel sales, store operations, business acumen, organizational skills
Preferred skills
None stated
Technologies
CRM, OIS
Responsibilities
Coordinate sales ceremony and customer service standards, supervise customer service levels and set daily targets, handle delicate situations like returns and complaints, train staff on sales and product knowledge, support Store Manager in goal assignment and team development, conduct individual team meetings, manage CRM activities for loyalty and conversion, analyze sales trends using reports, lead daily productive meetings
Seniority
Mid-level management