Director, NA Facilities Service Delivery
Core
Leading the North American Facilities Service Center team to manage invoice approvals, capex/opex coding, asset onboarding, work order lifecycles, and supplier contract adherence for retail store operations.
Role type
Senior Director, Facilities Service Delivery
Builds
Nuvolo Facility Maintenance System processes, vendor onboarding, ticket management, and operational training for retail facilities.
Domain
Retail / FMCG / Facilities Management
Required skills
Strategic planning, team leadership, project management, data analysis, process improvement, vendor management, asset management, preventative maintenance program design, cross-functional collaboration, system implementation (Nuvolo, ServiceNow), parts inventory management, executive communication
Preferred skills
Fuel management experience, R&M customer service and dispatch desk management, account portfolio management, design training, Microsoft business suite proficiency
Technologies
Nuvolo, ServiceNow, Microsoft business suite
Responsibilities
Lead NA Facilities Service Center team for invoice approvals, capex/opex coding, asset onboarding, facilities work order lifecycle and supplier contract adherence; Lead Nuvolo Facility Maintenance System processes, vendor onboarding, ticket management and operational training; Partner with Nuvolo platform management and new development implementation; Lead CGI Facilities Work Order dispatch partner managing performance, process improvements and KPI tracking; Oversee Nuvolo and ServiceNow platform support, asset management processes, work order improvements, and operational enablement across teams; Support regional initiatives including procurement transformation, facilities operations, vendor support, training, and system process improvements; Engage BU teams with Project Tool and ensure ongoing collaborations with finance, fixed assets, procurement and accounting; Data analysis to identify and drive actions focused on root cause identification, improved efficiency and reducing costs; Drive customer focused KPI tracking and equipment uptime to become industry best in class; Support development and implement industry leading preventative maintenance programs designed to improve uptime and extend equipment life cycles while reducing costs; Support asset management program leveraging Nuvolo as the base platform management system; Collaborates with NA Facility Reliability Team and BU Facilities team to drive store equipment, building maintenance supplier and internal tech performance KPI tracking management and accountability; Improves efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies and procedures; Ensures store equipment parts management module is implemented and ongoing managements tying all parts usage to a work order; Partner with Project Management team for structured project management for assigned project activities; Collaborate with our BU's identifying gaps and learnings; Ensure global framework standards and guidelines are clear and followed; Analyze effectiveness and performance of store systems, provide reporting and offer input for improvements; Flexible with working hours and travel to support all global ways of working; Ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with Circle K objectives; Decisions have a serious impact on the overall success or failure on area of accountability; Interacts with executive leadership and others concerning matters of significance to Circle K
Seniority
Director, strategic & operational leadership
