Deputy Manager Customer Experience & Sales
Core
Deputy Manager ensuring store performance and optimal client experience by managing, training, and coaching the sales team.
Role type
Senior IC retail operations manager
Builds
Retail store operations and sales performance
Domain
Fashion retail
Deliverable
product features
Required skills
Sales team management, customer service standards, CRM management, KPI monitoring, recruitment support, performance coaching, business acumen
Preferred skills
Big picture view, detail orientation, local language fluency, oral and written English
Technologies
CRM systems
Responsibilities
Oversee selling process and create welcoming atmosphere, set daily customer service goals, train and coach team on standards and time management, assist in goal setting and verification, support recruitment and onboarding, provide continuous feedback for professional development, conduct briefings on products and CRM, monitor KPIs and analyze trends, provide recommendations based on sales performance analysis