Lead Team Member
Core
Supervises customer service representatives, manages shift operations, and ensures store cleanliness and inventory levels at a convenience store.
Role type
Lead Team Member (Retail Operations)
Builds
Store operations, customer service experience, inventory availability
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Cash handling, inventory management, staff supervision, customer service, facility maintenance, sales reporting
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, multi-function fuel console, lottery machines, money order machine, telecom transactions
Responsibilities
Supervise customer service representatives in the absence of the Store Assistant Manager, maintain store facility cleanliness and equipment condition, control merchandise and cash shortages, monitor shift sales and complete daily close-out functions, assist in training new employees, report incidents and safety issues
Seniority
Individual Contributor, supervisory support
