Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, staffing, and financial controls while ensuring high customer satisfaction.
Role type
Senior IC retail operations lead
Builds
Store operations, customer experience, team performance
Domain
Retail / Convenience Store
Deliverable
product features
Required skills
Team supervision, cash handling, inventory management, sales control, staff training, shift scheduling, facility maintenance oversight
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees; manage shift audits, cash shortages, and inventory levels; monitor customer traffic and adjust staffing; maintain store cleanliness and equipment; handle sales transactions and financial controls; report incidents and discrepancies to the Store Manager.
Seniority
Senior, hands-on IC
