Senior Youth Case Manager
Core
Lead and support a team delivering life-changing alcohol and other drug (AOD) services to young people across Townsville and surrounding regions, including residential and outreach programs.
Role type
Senior Youth Case Manager (Team Lead)
Builds
Youth Residential and Youth Outreach programs
Domain
Social Services / Addiction Recovery / Youth Support
Deliverable
client delivery
Required skills
Team leadership and coaching, Case management, Stakeholder engagement, Program delivery, Strategic planning, Crisis intervention
Preferred skills
Experience in AOD or residential services, Knowledge of Journey to Independence Model, Psychologically Informed Environment (PIE) framework
Technologies
N/A
Responsibilities
Lead, coach and support a team of Youth Case Managers; Provide day-to-day leadership across residential, outreach, pre and post-recovery support services; Ensure practice aligns with the Journey to Independence Model of Care and PIE framework; Drive integrated service delivery across residential and outreach programs; Build strong partnerships across youth, homelessness and family and domestic violence services; Participate in the on-call roster.
Seniority
Senior, hands-on IC with leadership responsibilities