ICMS Program Manager
Core
Lead Intensive Case Management Services (ICMS) for individuals experiencing homelessness, ensuring service quality, caseload management, and connections to housing, healthcare, and behavioral health resources.
Role type
Senior IC Program Manager (Case Management)
Builds
Integrated social service programs and housing pathways for low-income and homeless individuals
Domain
Social Services / Homelessness / Behavioral Health
Deliverable
client delivery
Required skills
Case management, staff supervision, trauma-informed care, housing navigation, benefits navigation, HMIS documentation, crisis intervention
Preferred skills
Supervisory experience, experience with complex behavioral health/substance use needs, knowledge of Housing First and harm reduction principles
Responsibilities
Provide day-to-day leadership of ICMS services, supervise and develop ICMS Leads and Case Managers, maintain case-management quality across assessment and service planning, monitor HMIS and program data, coordinate with campus and community partners, provide leadership during complex participant situations and crises
Seniority
Senior, hands-on IC with supervisory responsibilities