Lead Customer Service Representative
Core
Lead a team of customer service representatives at a convenience store, managing operations, staffing, and financial controls while ensuring high customer satisfaction.
Role type
Lead Customer Service Representative (Retail Operations)
Builds
Store operations, customer experience, and team performance
Domain
Retail / Convenience Store
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team supervision, cash handling, inventory management, merchandising, safety compliance, staff training, shift scheduling, sales reporting
Preferred skills
Retail sales experience, high school diploma or GED, basic arithmetic proficiency
Technologies
Cash register, fuel console, lottery machines, money order machine, telecom transactions, computer keyboard
Responsibilities
Supervise customer service representatives and coach new employees, manage cash handling and shift audits, maintain store cleanliness and equipment, control merchandise and inventory levels, monitor sales and report discrepancies, adjust staffing based on customer traffic, handle vendor deliveries and verify quality
Seniority
Individual Contributor, supervisory level
