Case Manager
Core
Provide crisis intervention, assessments, case management, and practical support to individuals and families experiencing or at risk of homelessness to achieve housing stability and positive long-term outcomes.
Role type
Senior IC case manager (homelessness support)
Builds
Individualized case plans, safety plans, and referrals to housing and community resources
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
Client assessment and triage, case plan development, advocacy, service coordination, safety planning, record keeping, multidisciplinary collaboration
Preferred skills
Trauma-informed practice, strengths-based approach, person-centred practice
Technologies
Case management systems, communication platforms
Responsibilities
Conduct client assessments, intake, and triage; respond to enquiries; develop and implement case plans; provide ongoing case management and advocacy; assist clients to access housing and resources; complete referrals and safety planning; maintain client records; participate in case reviews and supervision.
Seniority
Mid-level, hands-on IC