IT Service Delivery Manager
Core
Oversee the design, development, testing, and delivery of IT solutions and systems to meet active and future business needs for Valmet Business.
Role type
IT Service Delivery Manager
Builds
IT solutions, business applications, and system architectures
Domain
Industrial automation and services (pulp & paper, energy)
Required skills
Project management, IT solution delivery, system architecture design, database modeling, vendor/partner management, business process facilitation, stakeholder communication, change implementation, quality auditing, training program development
Preferred skills
Professional certifications in project management and IT, leadership skills
Technologies
None explicitly stated
Responsibilities
Prepare regular project status reports including deliverables, risks, timelines, and effort; ensure project delivery aligns with business/technical requirements; lead project status meetings; oversee vendors, partners, and subcontractors to meet performance objectives; facilitate business process sessions and develop user training programs; conduct quality audits of IT services and solutions in North America; represent business and end-user needs when working with internal and external stakeholders.
Seniority
Mid-Senior, hands-on IC