Product Specialist Manager
Core
Lead a team of Product Specialists to deliver technical support and training for Trimble's civil construction field solutions, acting as the voice of the customer to product development.
Role type
Senior IC Product Specialist Manager (Team Lead)
Builds
Connected job site solutions for civil construction (Earthworks, WorksManager, SiteWorks)
Domain
Construction technology / Heavy civil
Required skills
Team leadership and mentorship, Advanced troubleshooting and analytical skills, In-depth product knowledge of construction software and machine control systems, Technical documentation and training creation, Strategic problem solving, Operational flexibility
Preferred skills
Hands-on field experience operating machine control equipment, Degree in construction management or engineering, Experience managing support workflows on cloud platforms
Technologies
Earthworks, WorksManager, SiteWorks, TBC, WorksOS, Roadworks, Groundworks
Responsibilities
Lead and mentor a team of 4-10 Product Specialists, Ensure team training and product knowledge levels, Serve as key point of contact for escalated technical and personnel issues, Collaborate with Technical Product Liaisons and Regional Managers on training and process improvement, Participate in system testing and product development feedback loops, Manage support workflows and KPIs for customer satisfaction
Seniority
Senior, hands-on IC with team management