Premier Support Engineer
Core
Dedicated technical lead for strategic enterprise construction customers, resolving complex post-implementation cloud issues and building advanced telemetry dashboards.
Role type
Senior Premier Support Engineer (Enterprise SaaS)
Builds
Proactive system stability insights via custom telemetry dashboards and resolves critical ERP environment issues
Domain
Construction Technology / Enterprise ERP / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud environment management, Microsoft Azure integration, SQL database management, complex technical troubleshooting, enterprise stakeholder relationship management, high-priority case management
Preferred skills
Construction accounting software knowledge (Vista/Spectrum ERP), HTML/CSS/JSON for data visualization, database performance tuning, CRM ticketing systems
Technologies
Microsoft Azure, SQL, HTML, JSON, CSS, Vista ERP, Spectrum ERP
Responsibilities
Act as primary technical advocate for enterprise partners, architect and develop performance telemetry dashboards, collaborate with cloud engineering teams, provide strategic guidance on database customizations, manage high-priority support cases
Seniority
Senior, hands-on IC