Customer Excellence Associate Manager - Remote
Core
Build and strengthen relationships with teaching institutions and surgeons to develop and execute customer engagement strategies supporting surgeon development and educational experiences.
Role type
Customer Excellence Manager (Medical Education)
Builds
Medical education programs, in-class/virtual courses, and KOL networks
Domain
Orthopaedic medical devices and physician training
Required skills
Strategic resource management, HCP education program expertise, competitive landscape analysis, KOL collaboration, customer-facing strategy development, program logistics coordination, metrics analysis, KOL network development, communication channel strategy
Preferred skills
MBA, medical device or Medical Education experience, orthopaedic experience
Technologies
N/A
Responsibilities
Manage internal and external resources for strategic direction, collaborate with KOLs to design educational materials, develop and manage customer-facing strategy and content, lead Medical Education program coordination and delivery, identify and analyze program metrics, contribute to strategic direction, develop KOL networks and gather customer feedback, adapt programs to customer needs and business priorities
Seniority
Mid-Senior, hands-on IC
