Continuous Improvement Lead - Hybrid
Core
Lead end-to-end process improvement initiatives to reduce administrative time, increase efficiency, and elevate service quality in Technical Service operations.
Role type
Continuous Improvement Lead (Operational Excellence)
Builds
Smarter, faster, and higher-quality service delivery processes
Domain
Healthcare Technology / Technical Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean methodologies, Six Sigma, DMAIC, process mapping, root cause analysis, stakeholder management, change adoption, KPI definition, data analysis, dashboard development
Preferred skills
Lean Six Sigma Green Belt certification, Power BI, Salesforce.com, Oracle
Technologies
Excel, Power BI, Salesforce.com, Oracle
Responsibilities
Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes; Lead and execute process improvement initiatives; Partner with cross-functional stakeholders to build consensus and prioritize initiatives; Manage stakeholder communication, training, and change adoption; Establish performance baselines and track improvements; Define KPIs and metrics to quantify impact; Build and maintain reporting dashboards; Deliver training and coaching for new processes.
Seniority
Mid-Senior, hands-on IC