Electrical Software Support Engineer
Core
Provide 2nd line technical support and training for electrical design software and hardware products compliant with BS7671 regulations.
Role type
Electrical Software Support Engineer (2nd line support)
Builds
Electrical design calculation applications and reporting systems
Domain
Construction technology / Electrical engineering software
Deliverable
client delivery
Required skills
Electrical design, electrical calculations, BS7671 regulations, CRM database management, root cause analysis, technical documentation, software testing, knowledge transfer
Preferred skills
Revit, AutoCAD, Electrical Engineering degree
Responsibilities
Answer incoming support calls, provide problem solving for electrical design calculations, complete customer and defect tickets on CRM, test new software versions, assist in production of user documentation, liaise with development team, provide technical support to sales and other support team members
Seniority
Mid-level, hands-on IC