Customer Services Representative I ( Part- time: 25 hours)
Core
First point of contact for fitness club members, handling billing inquiries, cancellations, payment collection, and membership retention via phone and email.
Role type
Customer Services Representative (Call Center)
Builds
Member retention and payment resolution for fitness club clients
Domain
Fitness industry / Customer Support
Deliverable
client delivery
Required skills
billing and contract management, complaint handling, case resolution, time management, MS Office proficiency, troubleshooting, root-cause analysis, documentation
Preferred skills
help desk experience, familiarity with call center performance metrics
Responsibilities
Answer inbound calls/emails regarding billing and payments, serve as POC for strategic fitness clubs, contact members about past due balances, log client interactions, monitor phone queues, meet productivity benchmarks
Seniority
Entry-level, individual contributor
