Universal Advisor
Core
Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment, proactively identifying needs and migrating customers to digital channels.
Role type
Frontline retail banking advisor (Universal Advisor)
Builds
Banking products and services for individual customers
Domain
Financial services / Retail banking
Deliverable
client delivery
Required skills
needs-based selling, cross-selling, regulatory compliance (FAIS/FICA/TCF), customer education, transaction processing, lead management, record keeping
Preferred skills
understanding of banking platforms, meeting sales targets, ethical decision-making, adaptability in high-volume settings
Technologies
e-Channels, Self Service platforms, internal banking systems
Responsibilities
Engage customers professionally to understand and address their financial needs; Educate customers on digital and self-service platforms to migrate them away from branch transactions; Fulfill sales and service transactions while adhering to strict compliance benchmarks; Manage leads, referrals, and customer follow-ups within agreed turnaround times; Maintain accurate customer records and ensure adherence to FAIS, FICA, and TCF principles.
Seniority
Junior to Mid-level, hands-on IC