Patient Service Representative - Ophthalmology
Core
Front-desk administrative support for ophthalmology practices, managing patient registration, scheduling, and billing.
Role type
Patient Service Representative (Front Desk)
Builds
Patient registration workflows and appointment schedules
Domain
Healthcare / Ophthalmology
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment collection, data entry, HIPAA compliance, phone etiquette, office equipment operation
Preferred skills
Associate's degree, 2-4 years experience, medical terminology knowledge, EHR/Practice Management System proficiency
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greet patients and direct them appropriately, schedule appointments and diagnostic tests, process insurance verifications and update patient accounts, collect payments and reconcile daily collections, obtain and verify patient demographics and HIPAA forms, answer phones and confirm future appointments, perform clerical duties like faxing and scanning
Seniority
Entry-level to Mid-level