Systems Product Engineer
Core
Provide first-line and remote support for field service engineers (FSEs) to ensure mission-critical reliability of optical and network systems, while summarizing field issues for R&D to solve.
Role type
Senior Systems Product Engineer (Field Support)
Builds
Support processes and tools for Field Service Teams
Domain
Semiconductor/EDA industry + Optical/Network hardware systems
Required skills
Optical circuits debugging, Network hardware configuration, High-density optical test processes, Hot swap product troubleshooting, Linux administration, Scripting, System log analysis
Preferred skills
ASIC/DDR3/4/USB/I2C/SERDES/ENET/PCIE board experience, HVAC basics, Microsoft PowerBI, Servicemax, Manufacturing test flows
Technologies
Zoom, Teams, Linux, MS Office, PowerBI, Servicemax
Responsibilities
Provide remote customer support to FSEs, analyze system logs to troubleshoot issues, create scripts/tools for FSEs, summarize field issues for R&D, prioritize engineering problem sets, evaluate R&D solutions for field implementation.
Seniority
Senior, hands-on IC
