Systems Product Engineer
Core
Provide first-line and remote support for field service engineers, analyze system logs to troubleshoot customer issues, and bridge gaps between field problems and R&D engineering solutions.
Role type
Senior Systems Product Engineer (Field Support)
Builds
Reliable field support processes and engineering solutions for optical and network hardware systems
Domain
Semiconductor/EDA industry, Optical circuits, Network hardware
Deliverable
client delivery | dashboards & analysis
Required skills
System log analysis, Remote troubleshooting, Scripting for field tools, Cross-functional collaboration, Issue prioritization, Procedure creation
Preferred skills
Optical circuit debugging, Network hardware configuration, High-density optical test processes, Hot swap backplane experience, ASIC/DDR/USB/SERDES/PCIe knowledge, Linux administration, PowerBI usage
Technologies
Zoom, Microsoft Teams, Linux, MS Word, Excel, PowerPoint, Microsoft PowerBI, Servicemax
Responsibilities
Provide first-line support for FSE team on unresolved issues, Analyze system logs to remotely help FSE troubleshoot, Summarize field issues into engineering problem sets for R&D, Prioritize field issues for PE/R&D focus, Evaluate R&D solutions for field implementation, Create procedures for field implementation
Seniority
Mid-Senior, hands-on IC
