Dir Service Delivery Management
Core
Own end-to-end delivery, reliability, governance, and continuous improvement of global network, compute, and storage infrastructure services for a biopharmaceutical company.
Role type
Senior IC Director of Global Network and Compute Service Delivery
Builds
Global network, compute, and storage infrastructure services for R&D, manufacturing, laboratory, and commercial sites worldwide
Domain
Biopharmaceutical / IT Infrastructure
Required skills
Global team leadership, Managed service provider (MSP) governance, ServiceNow, ITIL-based service management, Enterprise network technologies, Compute and storage service delivery, Financial acumen, Incident and problem management
Preferred skills
Regulated life sciences/GxP experience, Managed service transitions, ITIL 4/CCNP/PMP certifications
Technologies
ServiceNow, ThousandEyes, LogicMonitor, SolarWinds, Splunk, Cisco/Meraki
Responsibilities
Own global network service delivery performance and SLAs; Lead and develop a global service delivery organization; Govern managed service providers and vendors; Direct major incident response and root cause analysis; Partner with engineering to deliver service roadmap; Ensure regulatory compliance for GxP environments; Own service delivery budget and vendor spend
Seniority
Director, hands-on IC with team management