Manager Payroll Service Delivery
Core
Lead centralized payroll service delivery operations ensuring accuracy, compliance, and cost-effective services across a global workforce.
Role type
Manager, Payroll Service Delivery
Builds
Centralized payroll shared services organization
Domain
Global Business Services / Payroll Operations
Required skills
Payroll processing, Payroll taxation, Labor regulations, Compliance controls, Governance frameworks, Shared services operations, HCM platforms, Service delivery metrics, Operational reporting, Stakeholder governance, Organizational change, Process transformation, Internal audits, SOX controls, Executive presentation, Cross-functional collaboration, Workforce planning, Capacity management, Lean methodologies, Automation technologies, Multi-country payroll operations
Preferred skills
Advanced degree, Payroll certifications (CPP, FPC, CIPP), Lean Six Sigma, ITIL, Process optimization methodologies, Multi-country payroll experience
Technologies
Workday, ADP, SAP SuccessFactors, Oracle, CloudPay
Responsibilities
Lead end-to-end payroll service delivery operations, Oversee payroll processing activities including data validation and payment execution, Define and manage payroll service catalogs and SLAs, Partner with HR, Finance, Tax, and external vendors, Lead complex payroll critical issues and service recovery, Drive process standardization and continuous improvement, Lead, coach, and develop payroll team members, Establish workforce planning and operational resiliency strategies, Ensure adherence to payroll regulations and SOX compliance, Partner with IT for system enhancements, Develop and monitor key service delivery metrics, Collaborate with Finance on payroll accounting activities, Champion operational excellence initiatives
Seniority
Manager, People Leadership
