Customer Service & Business Process Specialist
Core
Manage end-to-end Order-to-Cash (O2C) processes, SAP key user activities, and logistics coordination for a specific business line to ensure timely order fulfillment and customer satisfaction.
Role type
Senior Customer Service & Business Process Specialist (SAP Key User)
Builds
Order fulfillment workflows, logistics dispatches, and trade compliance documentation for global chemical sales.
Domain
Chemical manufacturing / Global Trade & Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP (any module), Order-to-Cash process management, Logistics coordination, Credit management, MIS reporting, Trade compliance knowledge, System testing & change management
Preferred skills
Chemical manufacturing industry experience, Power BI, CUPSET+, ECPW, Import System
Technologies
SAP, Power BI, CUPSET+, ECPW, Import System
Responsibilities
Manage end-to-end Order-to-Cash (O2C) process and ensure efficient order fulfillment; Process SAP transactions for sales orders, invoices, and credit notes; Coordinate with logistics providers and warehouse teams for smooth dispatches; Monitor accounts receivable and credit limits; Generate monthly MIS reports on sales, inventory, and logistics; Ensure compliance with trade regulations and support audits; Support key user activities and handle CS transactional queries; Coordinate testing activities for new system releases.
Seniority
Senior, hands-on IC